Clear, simple returns policy.

Sealed and unused products can be returned within 14 calendar days of receipt. Opened items for hygiene reasons (e.g., consumables) are not eligible unless there is a manufacturing defect.

Email contact@vidluxe.md with your order number, product, and reason. We’ll reply with instructions and, if needed, return label details.

If the return is due to defect or delivery error, we cover the costs. For change-of-mind returns, shipping may be borne by the customer depending on situation and courier.

If you want an exchange (shade or product), we verify stock and confirm steps. Usually processed after receiving the original parcel or after paying any price difference.

Refunds are processed to the original payment method within 3–10 business days after inspection. You’ll receive an email confirmation when completed.

We’re here to help: contact@vidluxe.md · 068591744. If you received a damaged/defective product, include photos for priority handling.